Absolutely the worse service of any company we have ever dealt with and we deal with many. Paid $1500 for an item and requested overnight shipping. Payment processed immediately. Called the next day for status after no additional information was heard about the order and as we needed it as soon as possible.
We were advised we needed to be verified as a company and someone would contact us in 15 minutes. Ok no problem so We waited and waited and No one called, so hours later we called back and waited on hold for a half hour. When we finally spoke to someone and asked what we needed to do needed to get the process going as it had been almost 24 hours and we needed the item as soon as possible. The woman advised us quite rudely " that we were not her only customer". We then stated to just cancel the order and please issue a refund. She said fine and then hung up on us. Yes hung up on us! We called back after being hung up on as we wanted to confirm the order was canceled and to see when a refund would be issued. The person we spoke to had no clue a refund was requested and said the order was pending verification. We explained again that we wanted to cancel and get a refund. He said he would request it and we should see it in 3 to 5 business days. Well 5 business days went by and still no refund so we call again. Again, the rep states she doesn't see a refund, that our order is still pending a verification! Again we explained we requested it to be canceled and were advised we would receive a refund. She stated we would need to call back Monday as the person who handles them isn't in. We were professional and courteous with this company but cannot say the same in return. Very disappointing to say the least.
Absolutely the worse service of any company
Absolutely the worse service of any company we have ever dealt with and we deal with many. Paid $1500 for an item and requested overnight shipping. Payment processed immediately. Called the next day for status after no additional information was heard about the order and as we needed it as soon as possible.
We were advised we needed to be verified as a company and someone would contact us in 15 minutes. Ok no problem so We waited and waited and No one called, so hours later we called back and waited on hold for a half hour. When we finally spoke to someone and asked what we needed to do needed to get the process going as it had been almost 24 hours and we needed the item as soon as possible. The woman advised us quite rudely " that we were not her only customer". We then stated to just cancel the order and please issue a refund. She said fine and then hung up on us. Yes hung up on us! We called back after being hung up on as we wanted to confirm the order was canceled and to see when a refund would be issued. The person we spoke to had no clue a refund was requested and said the order was pending verification. We explained again that we wanted to cancel and get a refund. He said he would request it and we should see it in 3 to 5 business days. Well 5 business days went by and still no refund so we call again. Again, the rep states she doesn't see a refund, that our order is still pending a verification! Again we explained we requested it to be canceled and were advised we would receive a refund. She stated we would need to call back Monday as the person who handles them isn't in. We were professional and courteous with this company but cannot say the same in return. Very disappointing to say the least.
Submitted on Google by Hope Davis