I recently spent several thousand dollars on a new key machine through UHS. I did this against my better judgement. I really need a new key machine and I was shopping around and came across a bundle that seemed like a good deal. I bought the bundle along with a bunch of supplies and some random shit. I need the machine for a job I've been working on so I opted to pay almost $300 for 2-day shipping.
The following day I get a notice that my order has shipped. I'm fucking excited because even though I really need this machine for a job, its really for me and I can't wait to try it out. Periodically throughout the day, I keep looking at my shipping notification page through FedEx, just checking on it. Late in the day, I notice that the shipping weight is actually LESS than the whole machine weighs... I check UHS's website and the internal order confirmation page is useless but it does day "partial shipped". It's too late to contact them so I stew until the following morning.
I call UHS as soon as I get in to my shop. The guy I talk to says the machine I ordered is on back order. I'm fucking pissed at this point. Everything on their website, EVERYTHING, if it is on backorder/out of stock, YOU CAN'T EVEN ORDER IT. Unless, of course, it's a fucking bundle! How stupid is that? The rep is pretty much useless but tells me that they just got a "really big" order in and he isn't in the warehouse to unpack stuff but he sees that I have a machine "committed" to me. I sure fucking hope so because the payment already went through at this point.
There was nothing I could do, so I agreed to wait until the end of the week. He said I might get it by Friday or Monday at the latest. It's stupid because I really feel like I'm not going to get my machine by then. I keep checking the page for the machine and of course it shows out of stock since I discovered this. I'm guessing they didn't actually get a big order in. Well actually you can check online recent import shipments and they did get two from overseas but one is from Vietnam/Autel and the other is from Taiwan but I'm not very hopeful.
So, I'm guessing Friday is going to come and I'm not going to have an update on my order. I'm going to call back and get the same bullshit song and dance. I did get the useless part of my order yesterday (who fucking 2-days key blanks and misc supplies?) and the office gal signed for it while I was out in the field. I was considering just refusing the shipment but I didn't get a chance to talk with her about it. So the box is sitting here unopened just pissing me off.
I'm so tempted to just cancel the order all together and be done with these assholes forever. There is a reason we've never done business with UHS before and I've unfortunately discovered it. Maybe I should just cancel the order and order everything from some other supplier. I've already priced how much everything would be through other companies and I wouldn't really have saved much money going with UHS, only like $50 which frankly is just enough to piss me off.
So what would you do? Would you wait patiently or would you cancel your order?
TL;DR: Ordered a bunch of shit with 2-day shipping including a key machine from UHS that their website said was in stock but it wasn't now I'm fucking pissed
I should have listened... FUCK UHS
I recently spent several thousand dollars on a new key machine through UHS. I did this against my better judgement. I really need a new key machine and I was shopping around and came across a bundle that seemed like a good deal. I bought the bundle along with a bunch of supplies and some random shit. I need the machine for a job I've been working on so I opted to pay almost $300 for 2-day shipping.
The following day I get a notice that my order has shipped. I'm fucking excited because even though I really need this machine for a job, its really for me and I can't wait to try it out. Periodically throughout the day, I keep looking at my shipping notification page through FedEx, just checking on it. Late in the day, I notice that the shipping weight is actually LESS than the whole machine weighs... I check UHS's website and the internal order confirmation page is useless but it does day "partial shipped". It's too late to contact them so I stew until the following morning.
I call UHS as soon as I get in to my shop. The guy I talk to says the machine I ordered is on back order. I'm fucking pissed at this point. Everything on their website, EVERYTHING, if it is on backorder/out of stock, YOU CAN'T EVEN ORDER IT. Unless, of course, it's a fucking bundle! How stupid is that? The rep is pretty much useless but tells me that they just got a "really big" order in and he isn't in the warehouse to unpack stuff but he sees that I have a machine "committed" to me. I sure fucking hope so because the payment already went through at this point.
There was nothing I could do, so I agreed to wait until the end of the week. He said I might get it by Friday or Monday at the latest. It's stupid because I really feel like I'm not going to get my machine by then. I keep checking the page for the machine and of course it shows out of stock since I discovered this. I'm guessing they didn't actually get a big order in. Well actually you can check online recent import shipments and they did get two from overseas but one is from Vietnam/Autel and the other is from Taiwan but I'm not very hopeful.
So, I'm guessing Friday is going to come and I'm not going to have an update on my order. I'm going to call back and get the same bullshit song and dance. I did get the useless part of my order yesterday (who fucking 2-days key blanks and misc supplies?) and the office gal signed for it while I was out in the field. I was considering just refusing the shipment but I didn't get a chance to talk with her about it. So the box is sitting here unopened just pissing me off.
I'm so tempted to just cancel the order all together and be done with these assholes forever. There is a reason we've never done business with UHS before and I've unfortunately discovered it. Maybe I should just cancel the order and order everything from some other supplier. I've already priced how much everything would be through other companies and I wouldn't really have saved much money going with UHS, only like $50 which frankly is just enough to piss me off.
So what would you do? Would you wait patiently or would you cancel your order?
TL;DR: Ordered a bunch of shit with 2-day shipping including a key machine from UHS that their website said was in stock but it wasn't now I'm fucking pissed
Posted on Reddit on 04/28/2022
r/Locksmith by u/notmyg